Data protection & security - AppartementHolidays.com

The principles of data protection

AppartementHolidays.com takes the protection of your privacy and your personal data very seriously. We would therefore like to explain what data we collect, what we use it for and how we protect your data. These data protection principles do not apply to Web sites that may be accessed by clicking on hyperlinks on AppartementHolidays.com Web pages.

1. General information on data protection and the purpose of data storage

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What data do we collect?
Bookings & Inquiries
Whenever you make a hotel reservation using AppartementHolidays.com, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address ("contact details"), as well as your arrival and departure dates, the name of the hotel and the type of room booked ("booking details").
Contact
General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.
My AH.com
My AH.com may be used to register as a user of our site by entering your contact details. One of the advantages of being registered is that you do not have to re-enter your details every time you make a booking. You may un-register again at any time. To do so, simply send an e-mail to » info@appartementholidays.com.
We will then delete your contact details. My AH.com also enables users to be kept informed by e-mail about travel tips, changes to the site, special offers, etc. It can also be used to subscribe to a newsletter. Users are free to choose whether or not to benefit from this form of customer support, and may unsubscribe again at any time.

Who receives my data?
Whenever you make a booking using AppartementHolidays.com, your booking details are passed onto your chosen hotel to enable the reservation to be made. Apart from this, your data is not passed on to any third parties. Under no circumstances will AppartementHolidays.com sell or lend out your contact details.
In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations.

2. Information on data protection

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How secure is my data on the AppartementHolidays.com database?
We apply strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorised access to your data.

3. Cookies

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What are cookies?
Cookies are small pieces of information that your browser stores on your computer‘s hard disk. They simplify booking by automatically calling up frequently-used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer. The basic "search-and-book" functions can also be used without cookies.

4. Questions

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You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data. Contact details should be amended under My AH.com. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted. Questions about our data protection principles should be addressed to: » info@appartementholidays.com

Privacy Policy - AppartementHolidays.com

AppartementHolidays.com wants to increase your trust in the online reservation system. This is why we provide comprehensive information on our policies regarding the privacy of your personal information.

Anonymous Use of the Reservation Service

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Normally, you can view our reservation service without making any entries as to your person, i.e. anonymous use is possible. You can inform yourself about offers, for example, without previous registration.

Registration

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If you wish to reserve or book accommodations as a customer or be represented on AppartementHolidays.com as a house or travel services provider, we need personal information from you, including your name and address, in order to complete such transactions. We explicitly indicate this when you register with us. The extent of this required information is clearly visible on the registration form. We need it to complete and process your contractual relationship. Those fields in the registration form not noted as mandatory are not absolutely necessary. If you do fill them out, they will be evaluated on an anonymous basis for statistical purposes only.

Transaction Data

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When you apply to AppartementHolidays.com as a customer - either to make a reservation or as a house/provider - we forward all data which you have provided us and which is necessary for completing a contract, to the other contractual party. For your own information, we retain a copy of your reservations or bookings in an overview to which you alone have access to.

User Profile

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AppartementHolidays.com does not create a personalized user profile. When you visit the AppartementHolidays.com com reservation platform, your page-views are recorded in solely anonymous form. This means that no conclusions can be derived about you personally. The data gained through this procedure is used by AppartementHolidays.com solely to improve the user guidance and design of this Internet site.

Cookies

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AppartementHolidays.com does not use so-called "cookies." These are so-called "session-IDs," given at time of log-in, which identify users during an active session. It is possible to use AppartementHolidays.com without accepting cookies.

Right of Information

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As a registered user, we provide you with information anytime and at no charge about personal data we have stored on you in our system. To find out about this, please e-mail us at » info@appartementholidays.com.

Deletion

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Upon request, we will delete all information on you completely and immediately. To request this, please e-mail us at » info@appartementholidays.com. Please note that your data can only be deleted after all open transactions have been completed. We are happy to notify you after successful deletion of your personal information.